Account deletion
Delete your CakeCut account
Request deletion inside CakeCut (formerly CloudCap) or through the website. Signing out is not confirmation that your data has been deleted: the request has a separate cleanup status. Contact [email protected] if you cannot sign in or need help with a request.
What deletion covers
The deletion process is intended to revoke sign-in access and remove your account-owned server projects, captions, media metadata, uploaded objects, API keys and provider links. Keep a copy of any work you want before confirming. Device-local projects remain on your device unless you remove them separately; files already exported or shared elsewhere are outside CakeCut's account deletion.
Subscriptions and credits
Deleting CakeCut does not cancel an Apple or Google Play subscription. Cancel it in the store's subscription settings to stop future renewal. For Stripe web billing, review cancellation in Account or contact support before deleting. Consumed credit packs are not recreated by opening a new account. Refund requests follow the payment provider's process and applicable law; no automatic prorated cash refund is promised here.
Records and backups that can remain
Limited deletion and purchase records can remain for transaction reconciliation, duplicate-credit prevention, accounting and legal obligations. They are separate from active login and project records. Backup and service-provider copies also have separate retention rules. CakeCut keeps retained records only for as long as reasonably needed for their stated operational, security, accounting or legal purpose; this does not mean every copy disappears immediately or after a fixed number of days.
Timing and status
An accepted request can revoke access before server cleanup finishes. Configuration, payment, identity-provider or storage failures can stop that cleanup. No fixed completion deadline is promised. Check the request status and contact [email protected] if it is delayed or fails; include the operation ID if you have one, never a status token or purchase receipt token.
Start the request
Sign in, open Account, choose Delete account, review the consequences and confirm with recent authentication. If you no longer have the app, sign in on this website and use the same Account action. If you cannot sign in, email [email protected] to request deletion; we may need to verify account ownership before acting.
Sign in to start account deletion. After signing in, open Account and use the same confirmation and reauthentication checks.